Leistungen für Mieter:innen
Wir sind für unsere Mieter:innen rund um die Uhr erreichbar. Wir kümmern uns um Ihre Wünsche, Anliegen und Bedürfnisse. Egal ob Sie Ihre Kontaktdaten ändern möchten, einen Schaden melden oder ganz allgemein Ihre Hausverwaltung kontaktieren möchten – wir sind für Sie da.
Services
Use our contact form to report damages.
Use our contact form to contact our property management service.
Would you like to change your name, telephone number, email address or other information? Use our contact form to change your customer information.
Our sincere condolences and sympathy for your painful loss! We inform you below about what to do in connection with the tenancy of the deceased.
Operating costs
Unless otherwise agreed, operating costs are apportioned to the tenants in accordance with a distribution key and calculated on the basis of floor area. BUWOG issues the invoice within the statutory settlement period. Overpayments or differences are mutually settled according to the amount.
The operating costs are as follows (excluding heating and hot water):
- Water supply and disposal
- Sewage
- Street cleaning / waste collection
- Chimney sweep
- Operation of the lift
- Exterior and stairwell lighting
- Garden maintenance
- Property taxes
- House cleaning
- Caretaker
- Insurances
- Laundry facilities
Heating costs
Heating costs consist of the operation of central heating and hot water supply systems as well as the commercial supply of heat. The heating costs incurred are often passed on to the tenants by the landlords, but in many cases they are charged directly by the individual billing services for heating costs. In the annual statement, the total costs calculated in accordance with the Austrian Heating Cost Accounting Act (Heizkostenabrechnungsgesetz, HeizKG) are compared with the advance payments made. Here, too, differences or overpayments are settled between landlord and tenant.
The heating costs include:
- Electricity costs
- Maintenance costs
- Fuel costs
- Costs for emission control measurements
- Costs for operating meters
- District heating costs (base price, commodity price and metering price)
Optimising ancillary costs
Our customers are top priority for us. In the interest of customer service, we are continually on the lookout for low-cost offers for you in cooperation with the comparison portal www.durchblicker.at.
Your monthly costs can be quickly and easily optimised and reduced at www.durchblicker.at or under the following links:
Downloads & Formulare
General
Rund um die Uhr erreichbar
Mo-So
0 bis 24 Uhr (telefonisch)